Automate 80% of your phone support

Mercura automatically matches tender texts with the appropriate products from your item catalog, freeing your sales team from manual matching. This allows you to fully focus on customer engagement.

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Trusted by our beloved partners and customer

Smart customer verification

Our voice agent ensures fast and secure customer verification. Customers are identified by name or phone number, with optional multi-factor authentication. All requests are seamlessly linked to the correct company and project – without wasting time on unnecessary steps.

Smart customer verification

Smart customer verification

Complete order management

Customers can order, check delivery times, or request prices and discounts. The voice agent understands product names, quantities, or product descriptions and matches them with ERP data. Prices and discounts are applied automatically, and suitable alternatives are suggested instantly.

Complete order management

Complete order management

Revenue optimization

Our voice assistant does not just answer – it sells. It recommends accessories, high-margin and private-label products, tailored to each customer based on purchase history, project context, and your sales strategy. This enables smart cross- and upselling – directly through voice.

Revenue optimization

Revenue optimization

Human in the loop

Our AI is smart – but knows when to ask for help. Unclear, unusually complex, or business-critical requests are routed to a human in real time. This hybrid model ensures productivity and precision – automating where possible and escalating when needed.

Human in the loop

Human in the loop

WHY MERCURA

World-class AI product matching that puts you first

Semantic search

Unlike keyword search, our semantic AI search understands synonyms, context, typos, and inconsistencies to find products up to 5x faster.

Semantic search

Unlike keyword search, our semantic AI search understands synonyms, context, typos, and inconsistencies to find products up to 5x faster.

Semantic search

Unlike keyword search, our semantic AI search understands synonyms, context, typos, and inconsistencies to find products up to 5x faster.

Personalized to you

We finetune custom AI models for each customer that understand like an experienced AI coworker, trained on 10+ years of industry experience.

Personalized to you

We finetune custom AI models for each customer that understand like an experienced AI coworker, trained on 10+ years of industry experience.

Personalized to you

We finetune custom AI models for each customer that understand like an experienced AI coworker, trained on 10+ years of industry experience.

Self-learning AI

Thanks to reinforcement learning, Mercura’s AI learns from human feedback. With every quote, our AI gets smarter to deliver faster, more accurate results.

Self-learning AI

Thanks to reinforcement learning, Mercura’s AI learns from human feedback. With every quote, our AI gets smarter to deliver faster, more accurate results.

Self-learning AI

Thanks to reinforcement learning, Mercura’s AI learns from human feedback. With every quote, our AI gets smarter to deliver faster, more accurate results.

Human-AI collaboration

We leverage the latest research in human-AI collaboration to put humans at the center. Our AI accelerates human labor and relies on the implicit knowledge of employees where necessary.

Human-AI collaboration

We leverage the latest research in human-AI collaboration to put humans at the center. Our AI accelerates human labor and relies on the implicit knowledge of employees where necessary.

Human-AI collaboration

We leverage the latest research in human-AI collaboration to put humans at the center. Our AI accelerates human labor and relies on the implicit knowledge of employees where necessary.

Integrations

Integrate with your existing tech stack

Securely integrate with SAP, Oracle, and other ERP systems using enterprise-grade security standards

Automate 80% of your phone support

Smart customer verification

Smart customer verification

Smart customer verification

Complete order management

Complete order management

Complete order management

Revenue optimization

Revenue optimization

Revenue optimization

Human in the loop

Human in the loop

Human in the loop

World-class AI product matching that puts you first

Integrate with your existing tech stack

Save

hours.

Per rep, per week.

Save

hours.

Per rep, per week.

Save

hours.

Per rep, per week.

Save

hours.

Per rep, per week.