Muffenrohr processes quotes up to 60 % faster with Mercura

Industry

Underground Infrastructure Distributor

Revenue

> €80m

Employees

650

Reduce quoting time by
up to 80%

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Problem

Creating complex customer quotes is a critical but time-intensive process for Muffenrohr’s inside sales team. Requests often contain numerous items across different product categories that need to be reviewed, matched to the right products, and compiled into a complete quote. This requires deep product expertise and ties up significant sales capacity.

Solution

Mercura supports Muffenrohr with AI-powered processing of customer requests and quote preparation. Complex inquiries are structured automatically, relevant items are identified, and suitable products are suggested. Employees review the results, enabling them to process quotes significantly faster while continuing to apply their expertise where it matters most.

Outcome

With Mercura, Muffenrohr can now process 100% of incoming requests and handle inquiries up to 60% faster. This gives the sales team more time for high-quality customer consultation while enabling faster response times. In the knowledge-intensive and competitive civil engineering distribution market, this helps strengthen both service quality and competitiveness.

60+ customers trust Mercura